HOW TO PLACE A RETURN REQUEST
REFUNDS FOR FREE PRODUCT DEALS
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns but exchanges only.
SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE
In case your pincode is non-serviceable for a reverse pick up, you'll have courier the product(s) to the following address: 00 , Doiwala Dehradun Road
Doiwala , Dehradun - 248140 ( Uttarakhand).
Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount - 80 INR (One Way Shipping) will be refunded to your bank account.
PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
TERMS AND CONDITIONS
Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please email or contact us within 24 hours.
The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail firstname.lastname@example.org with details of the product and its damage within 1 day of receiving the products; whereon, the customers will receive instructions from us.
Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed t the customer via e-mail that they are entitled to a refund.